Practice Charter

Your Responsibility To Us...

In order that we can provide the best possible service to our patients we would ask that you help us by:

  1. Being courteous to staff at all times - they are following the doctor's instructions.
  2. Trying to attend on time for appointments and letting us know if you are unable to attend.
  3. Remembering that an appointment is for one person only; please do not ask for other members of the family to be seen at the same time.
  4. Telling us if you change your name, address or telephone number.
  5. Asking for a night visit only when you feel that it is really necessary.
  6. Following the advice offered. It may not always be necessary for you to have a prescription.

Our Responsibility To You...

The members of the practice primary healthcare team are committed to providing the best possible service to patients within available resources. In particular, we aim to:

  1. Be polite and efficient.
  2. Keep confidentiality.
  3. Let you know of any delay of more than 20 minutes, for doctor or nurse appointments.
  4. Make appointments with the doctor of your choice whenever possible.
  5. Offer advice and information on all aspects of healthcare and other related services.
  6. Refer you to a consultant/second opinion when your GP agrees with it.
  7. Reply fully within 28 days to any complaint.
We will be pleased to receive any suggestions you have for improving our service.
Any suggestions that you might have should be passed to our practice manager.

Zero Tolerance

In September 1988, the then Health Secretary Frank Dobson set the NHS a target to reduce the level of violence against its staff. This had the full backing of Jack Straw, the Home Secretary, and resulted in the setting up of the "Zero Tolerance" policy, aimed at protecting all NHS employees.

We at Bradford Road Medical Centre are at one with the government in their promotion of this policy, and hold that violence and intimidation is unacceptable under any circumstances.

Consequently, this practice is obliged to warn that any patient who verbally or physically abuses any member of our staff will be removed from the practice list and may be subject to prosecution.

Freedom Of Information – Publication Scheme

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available.
This scheme is available from reception.

Chaperones

If you feel you would like a chaperone present at your consultation, please inform your doctor / nurse who will be more than happy to arrange this for you.

How information about you helps us to provide better care

Confidential information from your medical records can be used by the NHS to improve the services offered so we can provide the best possible care for everyone.

This information, along with your postcode and NHS number (but not your name), is sent to a secure system where it can be linked with other health information.

This allows those planning NHS services or carrying out medical research to use information from different parts of the NHS in a way which does not identify you.

You have a choice. If you are happy for your information to be used in this way you do not have to do anything.

If you have any concerns or wish to prevent this from happening, please speak to practice staff or ask at reception for a copy of the leaflet 'How information about you helps us to provide better care'.

More information can be found here:

www.nhs.uk/caredata

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Your Neighbourhood Professionals Wimbledon Therapy Ltd
© Neighbourhood Direct Ltd 2017
60 Bradford Road, Trowbridge, Wiltshire, BA14 9AR
Practice Website supplied by Oldroyd Publishing Group
Your Neighbourhood Professionals Wimbledon Therapy Ltd
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